What to do when you’re in an accident

  1. When you are in an accident, it is important to stay calm, don’t talk too much and only exchange personal and insurance information with the drivers of the other cars.
  2. It is also important to report the accident to the police immediately and obtain a case number that the insurance company will require when you lodge your claim.
  3. If anyone got hurt in the accident (or if you think anyone got hurt), then everybody who is part of the accident remains at the accident scene. Report it to the police and they will come out to you to give you a case number.
  4. Keep a copy of your insurance schedule with your policy number and the company’s contact details on your phone and in your car at all times. If you are in an accident, call the emergency roadside, your broker or the insurance company’s call centre for further guidance.

Always remember to contact your broker or insurance company if you change cars or if the address changes where the car is parked in the day or night like when you move or change jobs.

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