Last week I submitted a written ( Facebook/website) request to 5 differing companies for a new set of tyres.
On Friday morning early, I received a call from Rob and he explained about the ZETA range and its benefits.
I popped in, chasing after a Falken Set of tyres, and the rest of the team knew I was coming ( Rob out testing with another customer)
They showed me the details and Leon ( name ? not accurate sorry ), as well as Ivor, did a great job of
- Answering all my questions
- Looking after my immediate needs, and doing a thorough car check
- Offered suggestion as to brakes etc
- And the car was given a nice cleaning
- And other needed extras were well attended to
- Tyres fitted and aligned as quickly as possible.
Even with load shedding – the team did their best and I was pleasantly surprised!
Road-tested, a slight adjustment to steering alignment etc etc
Indeed, very good service and a good vibe in the branch made it a pleasurable experience.
My utmost Thanks to Rob and his great team…….if only the rest of SA could serve their customers in this way, there would be a lot more smiling people on the streets.
Well done team Umgeni!!
Yours sincerely
Keith
Umgeni Road Branch