“Learning never exhausts the mind” – Leonardo da Vinci.
Training is one way we invest in our superheroes’ development. We have partnered with Dunlop to provide a number of training programs such as Fit & Strip Procedure, Customer Service Training, Wheel Alignment Training and much more.
In the beginning of May, our superheroes from all our branches attended a Customer Service training course at Dunlop’s head office. The training was based on challenging the staff to learn how to manage relationships with customers, which is the key to sustaining long-term survival in this industry. Our superheroes learnt that passion, strong product knowledge and building connections with customers are the keys to creating a brand that attracts loyalty.
The second training course was on Rip & Strip Procedure, which took place on the 23rd of May. This session focused on giving our superheroes the knowledge about how to make tyres, and with this knowledge, they would be better equipped to advise customers. The key lessons were on the meaning of symbols on a tyre, rim diameter and tyre wear.
All of the training sessions have been very well received by our superheroes, and they are looking forward to having the opportunity to learn more in the future.