Kerry – 05 October 2020

Hi Dean,

I wanted to give you some feedback on my recent experience with Super Tyres. I just wanted to say that I had a fantastic experience with Super Tyres and I am now one of your “Raving Fans”.

What made my experience a memorable one:

1. I received a few quotes from various companies, and Super Tyres quote was by far the best value for money.

2. The quotation option the website worked extremely well, and the follow-up call by one of your sales team to see if I had any queries was great, and he was able to answer some queries I had.

3. Umgeni Road branch staff were helpful and super-efficient.  They went the extra mile to ensure that I was had the best option available even if it meant coming back in the following week once the stock had arrived to ensure I had the tyres that had a 3-year road warranty.  

4. The fitting of the tyres was quick, and I will certainly be back and recommend Super tyres to everyone I know.

For me, one of the most notable points is that I felt like I was being treated like one of the family  – The feeling of family values transcends all that we do.

Wishing you a great week further. Stay safe, happy and blessed.

Best regards

Kerry Phillips

Trust Manager

St Henry’s Marist College

Umgeni Road Branch

Kathy – 24 July 2020

Good morning

I had to take my car into Super Tyre in Pinetown on Friday, July 24 and what service excellence I got.

From when I got there and was greeted to when I left was an absolute pleasure.  Your staff are polite, professional and very knowledgeable.  Vince who was behind the front desk, listened to what I wanted and quoted me there and then.  I put my car on the ramp and went into your waiting room to have coffee.  

A while later Chris, the fitter called me to have a look at what he was doing to my front left tyre and rim.  He explained there was a bit of an anomaly with the rim but that the tyre was turned and balanced and there was absolutely nothing wrong.  He also explained to me that my front tyre had been replaced as the old one had a bulge in it from when I hit a pothole.  He also said the other three tyres were reversible and that they were all in excellent condition.

Your waiting room was clean and tidy and the amenaties as clean as could be considering the constant foot traffic.

When it came time to settle up Vince was quick to go through what had been done and to type up my bill.  I was also given a voucher for 25% off my next wheel alignment.  This is the third of my cars that I have taken to Super Tyre over the years and I have always had very good service from your staff.  This last visit was way and above the best I have had from any company.  Too many people are quick to complain but never to compliment, but your staff go above and beyond to make dealing with clients a priority. Long may it continue

Kind regards 

Kathy Meldrum

Pinetown Branch