Good morning
I had to take my car into Super Tyre in Pinetown on Friday, July 24 and what service excellence I got.
From when I got there and was greeted to when I left was an absolute pleasure. Your staff are polite, professional and very knowledgeable. Vince who was behind the front desk, listened to what I wanted and quoted me there and then. I put my car on the ramp and went into your waiting room to have coffee.
A while later Chris, the fitter called me to have a look at what he was doing to my front left tyre and rim. He explained there was a bit of an anomaly with the rim but that the tyre was turned and balanced and there was absolutely nothing wrong. He also explained to me that my front tyre had been replaced as the old one had a bulge in it from when I hit a pothole. He also said the other three tyres were reversible and that they were all in excellent condition.
Your waiting room was clean and tidy and the amenaties as clean as could be considering the constant foot traffic.
When it came time to settle up Vince was quick to go through what had been done and to type up my bill. I was also given a voucher for 25% off my next wheel alignment. This is the third of my cars that I have taken to Super Tyre over the years and I have always had very good service from your staff. This last visit was way and above the best I have had from any company. Too many people are quick to complain but never to compliment, but your staff go above and beyond to make dealing with clients a priority. Long may it continue
Kind regards
Kathy Meldrum
Pinetown Branch