We are so proud of this
superhero from our Brickhill Road branch! On Sunday, June 9, Welcome made his
second appearance at the Comrades Marathon, finishing strong with an impressive
time of 9:17:57, beating his 2018 debut time by over an hour!
When asked how he felt about
his performance this year, Welcome said he felt very good about being able to
improve his time by over an hour. He also said he is looking forward to
competing again in 2020, as he is now beginning to understand the game. He is
ready to improve his time even further next year!
Without continual growth
and progress, such words as improvement, achievement, and success have no
meaning – Benjamin Franklin. Growth is an important value in our company, and one
of the many channels we utilise to ensure growth is our tri-annual Sales
Conference. We take our Managers and Salesmen away for a mixture of Fun
(another Company Value) and intense learning.
Our Recent Sales Conference, which took place on
the 4th & 5th of May, was held at The Hatchery, Amatikulu, on the KZN North
Coast. We went into detail about “Selling the Super Tyres Way”, with humorous
role-plays acted out by senior management. The whole team got together on the
last night around an awesome fire pit, and shared anecdotes and ‘tales of
Sales’ over the years.
Thank you for all the lessons, we look forward
to the next one!
It was a bittersweet
moment for the Zululand superheroes, and for the whole Super Tyres family, as
we say goodbye to Dennis, who has officially retired after 23 years of service.
Dennis joined the eMpangeni branch back in 1997, where he served till 4 months
ago, when he moved to the Dunlop Zone eMpangeni branch.
On his last day at work,
he was treated to drinks and a braai with his colleagues. He also received a
lovely gift from Super Tyres: a Lanco Gold watch, and a special gift from one
of his colleagues, which he says he will treasure forever.
When asked about his
plans for retirement, Dennis said he’s looking forward to early nights, relaxed
days and time to tend to his health and weak joints. When asked what he
will miss the most, he responded, “My colleagues no doubt, I will miss the DZE
teamwork and relationships built over the years.”
“Learning never exhausts the mind” – Leonardo da Vinci.
Training is one way we invest in our superheroes’ development. We have partnered with Dunlop to provide a number of training programs such as Fit & Strip Procedure, Customer Service Training, Wheel Alignment Training and much more.
In the beginning of May, our superheroes from all our branches attended a Customer Service training course at Dunlop’s head office. The training was based on challenging the staff to learn how to manage relationships with customers, which is the key to sustaining long-term survival in this industry. Our superheroes learnt that passion, strong product knowledge and building connections with customers are the keys to creating a brand that attracts loyalty.
The second training course was on Rip & Strip Procedure, which took place on the 23rd of May. This session focused on giving our superheroes the knowledge about how to make tyres, and with this knowledge, they would be better equipped to advise customers. The key lessons were on the meaning of symbols on a tyre, rim diameter and tyre wear.
All of the training sessions have been very well received by our superheroes, and they are looking forward to having the opportunity to learn more in the future.